Protocol for online purchase

How to buy your car online and have it delivered to your home.

Step 1: Communication with an advisor (telecommuting)

Step 2: Financing with a financial director (telework)

Step 3: Personalization of your vehicle

Step 4: Disinfection and preparation for delivery

Step 5: Delivery to your home

Step 1 :

Communication supported remotely by a sales consultant (Telework)

- Telephone meeting with the advisor and full explanation of the details of the transaction, equipment and procedures.
- Full explanation of health precautions and current delivery protocols due to the COVID-19 Pandemic.
- Road test if necessary. (See Delivery Protocol and Road Test)
- Mandatory remote identification (Photo ID).
- Email submission of the customized quote.


2nd step :

Financing through the Commercial Office: supported remotely by a financial director (Telework)

- Receipt of customer information, creation of new file and contact with the customer by phone.
- Full explanation of health precautions and current delivery protocols due to the COVID-19 Pandemic.
- Print all the necessary documents in the file and add the CCAQ ‘’ Document delivery vehicles residence ’’ allowing home delivery.
- Preparation for putting the new vehicle into service.


Step 3:

Vehicle preparation: supported by the aesthetics department

- Preparation of the vehicle and installation of certain accessories if necessary.


Step 4:

Preparation for delivery protocol: taken over by the service department

- Ensure that the vehicle is fully disinfected

- Then install a protection on the Steering wheel, seat and Gear lever.


Step 5:

Delivery to the customer: supported by the sales consultant.

- Put the keys in a Ziploc and disinfect them beforehand

- Prepare the documents to be given to customers beforehand to avoid unnecessary handling of customer copies.

- At the customer's home, while respecting the rules of social distancing, present the new vehicle and then remove the protective plastics applied by the aesthetics department.

- Our advisers do not enter your home.

- Make sure the customer has their own pen, if not offer one, but pass it with Lysol wipes in front of them.

- Explain the papers and make sure the client understands all the precautions taken.

- Take the keys from the Ziploc in front of the customer and wipe them with wipes before handing them over.

- Leave the customer's home safely.

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Business hours

  • Hours: Sales
  • Hours: Service & Parts
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Visitor information:
Mobile: {$EMAILPHONE}
Name: {$FNAME} {$LNAME}
Email: {$EMAIL}

Vehicle information:
Brand: {$EMAILMAKE} {$EMAILMODEL} {$EMAILYEAR}
Last vehicle viewed: {$LASTVEHICLEVIEWED}
Last vehicle configured: {$EMAILBUILDANDPRICE}

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{$MESSAGES}

D2CSMSID:{$D2CSMSID}

Media source: {$UTMDETAILS}
Navigateur: {$USERAGENT}
{$DEALER_SENDTO}

Consent: {$CONSENT_DETAILS}{$PURCHASE_INTENT}

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